KLAS Report: 314e has the Most Satisfied Customers for Technical Services

April 29, 2020 No Comments

KLAS Report: 314e has the Most Satisfied Customers for Technical Services

PLEASANTON, California, April 29, 2020 -- 314e Corporation, a leader in healthcare information technology services and solutions, has the most satisfied customers, according to a recent KLAS report for technical services. The special report released last week provides insight, based on client feedback, about healthcare IT firms who provide technical services to healthcare providers.

 

“We are delighted that our customers continue to be greatly satisfied with our services,” said Abhishek Begerhotta, CEO of 314e. “We strive to deliver high quality at a reasonable price. This feedback that has been shared with KLAS is a testament to the trust that we have built with our customer base of several hundred healthcare providers.”

 

The report comes on the heels of 314e's top rankings for HIT Staffing and Technical Services in the 2020 Best in KLAS report. 

 

314e Technical Services: Insights from the Report

"314e covers a broad range of EMRs and technical tasks that might be needed for large projects. Clients describe a broad panel of consultants that can be quickly engaged as the need arises. 'We worked closely with 314e on trainers and report writers,' noted the director of a project management office. 'They were very responsive. I would put out task orders that broke down the type of work that was needed for the duration of the consultants’ work. 314e’s customer contact was very responsive. That person would turn around resumes and provide us with a group of top-notch people. We would turn around interviews and be quick to engage with 314e’s people. We had a great partnership with 314e.'"

 

The report continues: "314e is one of the most consistent and high-performing firms...staff members are described as knowledgeable and professional, and the firm is not viewed as pushy or salesy. Clients say a key strength of 314e is that the resources have good soft skills and work well with clients’ internal teams."

  • Knowledgeable, professional staff
  • Focus on client success rather than selling and billing
  • Good project management

In the report, an IT director described their experience with a 314e consultant: “The resource from 314e was very knowledgeable and personable. The resource seemed to have all the pieces that we were looking for and was very easy to communicate with. Our resource brought technical skills to the table, and the resource also had a lot of good soft skills. The resource was very accommodating regardless of who we paired with the resource.”

 

Healthcare IT Technical Services: Defined

According to the report, Technical services engagements involve the implementation and management of infrastructure and applications. The hands-on, technical nature of these engagements typically does not require clinical, financial, or management skills. Engagements are project based and time bound in pursuit of a defined goal. They are sometimes, but not always, supplemental to some other, larger initiative, such as a wholesale EMR implementation or upgrade. Thus, projects are typically managed by the client organization or other consultants who have been hired to lead. The Technical Services category includes general IT support, system design/build/enhancement, data migration/conversion, report writing, system testing, interfacing/integration and cybersecurity. 

 

Click here to view and download the full report on KLAS's website.

 

 

About 314e Corporation

314e Corporation is a full-service healthcare IT firm headquartered in the San Francisco Bay Area with offices in Philadelphia, India and Bhutan. Founded in 2004, we have a proven track record of exceeding client expectations with the quality, cost and flexibility of our services. We offer a full suite of IT solutions and services for healthcare organizations to help provide the best care to the communities they serve.

 

About KLAS

KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider's voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance.

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